Call us: +27 (0)82 922 4130

FAQs

PAYMENT QUESTIONS

WHAT HAPPENS IN MY ACCOUNT WHEN I PAY FOR MY MelliéArt ORDER ONLINE

You may receive a notification from your bank when you place your MelliéArt online order. At this point, we reserve the amount of your order in your account — this is the amount that is quoted when you checkout. These funds are reserved for 7-14 days, depending on your card type, and 21 days for international cards. We only actually deduct the funds from your account when your order is complete. This is standard with online shopping, to make sure that any substitutions or changes to your order have been taken into account.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

You can pay for your order with any Mastercard or Visa credit card. An EFT option is also available if ordering over the phone or per email.

WHERE DO I FIND THE CVV NUMBER ON MY CARD?

Your CVV number can be found on the back of your card.

CAN I PAY IN A FOREIGN CURRENCY WITH MY CREDIT CARD?

Yes. Our payment processor will accept a non-South African credit card; you will automatically be billed in your credit card statement with the equivalent value in your currency.

CAN I PAY CASH OR CHEQUES ON DELIVERY?

No, we are only able to accept card payments via our website or EFT.

DELIVERY QUESTIONS

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

Delivery time is within 7 to 14 days.

This will depend on the contents of your order and your delivery location.

HOW DO I KNOW WHEN MY ORDER IS ON ITS WAY?

You’ll receive emails from us when you place an order on our website.

First, we’ll confirm that we’ve received your order. Then, we’ll confirm that your order is being processed. When your order is on its way to you, you will receive the order number and a link to view your delivery status.

OTHER FAQs

CAN I COMMISSION AN  ARTWORK?

Yes you can. Please keep in mind the artist will use her own interpretation of the request, and to discuss any details you will need to contact her directly.

MAY I COPY A PRINT FOR MYSELF ONCE I PURCHASED A PRINT?

No copies or reproductions are allowed in any form. Please read our full Copy Right notice if you have more questions in this regard. You are welcome to purchase Prints from the Online Shop.